Cracked button caps on PBM
Torbjørn Mundal
Member
A few days after I received my Podium Button Module Endurance, I noticed that one of the button caps had cracked,
I contacted support and got a quick response and they sent me a new button cap, but today I discovered a crack in another of the button caps and as I look closer there are four that have cracked now
Has anyone else experienced this ??
Comments
mine are ok
probably used as a demo at some point.
Mine are no longer ok - one completely split and disappeared - think it has been vacuumed up in my lockdown cleaning frenzy. Another just cracked in two and fell in my lap. I guess I need to add to supports workload to try to get replacements.
Contact support and they will send you new ones, I had to send them the broken ones for "examination" and when the new ones broke I had to send the BME in for examination, but they have not found anything wrong with it and the problem is still under investigation
But it is now a known problem so they should send you new ones without you having to send anything for examination
Yes, did that when I posted; they are sending replacements but I strongly suspect that the same thing will happen again. They want the cracked buttons returned for examination which I am happy to do. I had hoped that they would instead send the new button cap set which don't seem to be prone to cracking - I was happy to pay for these if they covered the shipping (they are shipping replacements anyway) but they were not willing to do so. As a result I fear there will be a continuous cycle of replacements!
Pre ordered the Porsche GT3 wheel with the BME when it was first announced, so one of the earliest shipped. Haven't used it much but just noticed that it has a number of the buttons cracking. Contacted customer support and they want to charge me $10 for new buttons and $20 to have them shipped! So they expect their customers to foot the bill for poor quality and a known issue. I can understand it being out of warranty if it wasn't for the fact that it was a known poor quality issue to start with. On top of that they start the warranty period at the time of order even though they ship out the wheels months later. I won't be buying any more Fanatec products that's for sure.
My F1 rim was send to RMA (also for a plastics issue), and I start using the Porsch GT3 Endurance that I own from some months ago. My surprise is that 4 buttons that I don't use are cracked. I opened a ticket, but I'm afraid that the replacement are the same material and will crack out of warrantie. Does anyone know if with the replacements parts the problem is solved?
Replacements are the same, also crack, fall off and get vacuumed up never to be seen again.
I gave up on the original button caps and 3D printed new ones instead, I have used them for almost two years now without any problems (I guess I am better at this than Fanatec ;)