It's been five days and I've gotten no tracking number or response from Fanatec
So, I placed a $1500 order on the 14th and I got a "Your Fanatec order has shipped" email from them on the 15th with a "you will receive the tracking number soon in a separate email" message later on in that initial email. I also had a receipt of purchase attached to that email. I waited all day for a tracking number and I got nothing. The next day, I sent an inquiry email to [email protected] asking about the status of my order and if they had shipped it and I heard nothing. I tried calling on the 17th, and I got no response from any of the choices.
Fanatec, can you clear this up or will I have to request a chargeback from my credit card company? Spending $1500 with a company only to have them give you absolutely zero communication is, honestly, terrible customer service, unless there are extenuating circumstances. I'd just like some update on my product, please.
Comments
It is the same for me, I did not have any tracking number, for 2 days now. What is going on ? I am quite worried about it, spending 2200€ without any news...
Joseph are you in the US? I ask because I placed my order the same day as you (CSL Elite F1 bundle) with all the same times lines you posted. I received my tracking number this morning with estimated delivery of Friday 4/24. Hopefully you will receive it today as 2 other customers in the US have seemed to be on a 3-4 wait once they get their "shipped" email to actual tracking email.
Yes, I am. I'm down in Texas. Did you have to contact them before you heard back from them?
OH! I just checked my email and I got an update from FedEx that I've got an incoming package from "SUDDATH GLOBAL LOGISTICS". Is that the same name that showed up on yours? The reference number is the same number as my order number, so I'm hoping this isn't the worst coincidence in the world.
I just discovered that it was possible to go to UPS website and find my articles using confirmation number received in fanatec email, and "tracking by reference" on ups website. I should receive it on 21th ! Fingers crossed !
Yep, that is their US distributor.
Good to hear you guys are getting your gear!
Cheers
Still waiting to hear from my order :(
Money's been taken out but the website shows no orders under history. Bummer was wishing I could get some laps in before some league races coming up.
I've also not recieved my tracking info. But I recieved an email saying it has shipped.
Hey,
You have to have a bit more patience with the current situation. Orders are being processed normally however there is a delay from when the order is “shipped” and the local courier scans the item in their system. It can also take 24-48hrs before you get your tracking number. Everyone is dealing with delays and teams working remotely to process orders.
Patience is hard but necessary. Be safe
Why did it take me 240 hours to get mine ups picked up my order on the 8th and I got my tracking number on the 18th 10 days later that's a joke