How quickly are in-stock items being shipped out?
I placed a $3,000 USD order 7 days ago and haven’t received any updates. All items were marked in-stock. Order status just states “In process”.
For anyone else who has placed an order for in-stock items, what was the turnaround time for your order?
Comments
I ordered in stock items last Wednesday from Germany to UK. Arrived yesterday, Tuesday.
I placed my order on April 8th. There was some issue and they apparently created a new order on the April 16th. I heard nothing back, and sent them an inquiry, and in early May was told my order shipped on May 1st, and I should receive a tracking number. I haven't received my order as of May 13th. I continue to try to reach out to the webshop, but lead times on responses are very long, and I haven't been receiving correct information. So 5 weeks, nothing delivered yet. I am in the US, in the Midwest, which seems to be very slow to receive their orders.
Sheesh... the more I read, the more I'm starting to regret placing an order with Fanatec... having serious doubts that my order gets here any time soon... supposed to go in-stock on 5/15.
I placed a $2700.00 two days ago and paid for two day shipping. only item that wasn't marked as 'available' was the new V2 wheel. Now I look at order status and EVERYTHING is marked as 'pre-order' and availability is 22May. Would I still have purchased if the store said 'ship in ten days'? Probably would. So why say its available if it isn't. Not that hard... Posted a note to the store website and says it will take them 7 days to read it. And so, I wait, with a bad attitude...
I ordered a Podium F1 PS4 on Monday and it's scheduled for delivery today. 2-day shipping selected, USA.
I ordered V3 pedals, BPK and damper April 27th and it will be over a month before I see my order. Crazy how Europe is moving along and shipping, but USA store isnt.
There’s been others on this thread in the USA though that have received their orders in only a couple of days. Doesn’t seem like there’s rhyme or reason to how orders are processed, and Fanatec customer service basically seems to ignore their customers.
Yeah I’m having the same problem right now I ordered my stuff on Friday it was all in stock and we are almost a week from Friday and it hasn’t even been shipped yet do you have any clue what’s going on?
UPDATE: Appears the default delivery date posted for an order is the latest of any one thing in an order. I got an update yesterday that stuff is on the way - arrives Monday. If they are going to show that kind of 'progress' info on an order, plenty of room for improvement.
Hi, I have placed the preprder for the F12020 LE wheel. My question is, if I place another order for a whell which is in stock, will they arrive together when the preordered wheel be avaliable at the july or in stock one will arrive earlier and later the other?
Yes. Thank you for posting this. I see that now. It’s awful.
i placed an order and all items were in stock except for one item on pre-order for July. Instead of receiving all items right away except for that one item, I’ll receive all items in July.
So I cancelled my order to re-order only the in-stock items, and those items are now sold out. This company is truly awful. What a shit show.
Hi Colin, I ordered mine from the UK on Wednesday 13th, on Thursday I received an email saying it had been processed and was being sent out soon, I've yet to receive a UPS tracking number. When did you get your email with tracking number in relation to your delivery, if you don’t mind? Thanks.
Exact same situation with me except that everything said in stock. Only the next day after I placed my order did one item change to pre-order only. Finally gave up on their customer service after 3 weeks and canceled today.