No Answer since 2 Weeks RIGHT OF REVOCATION
Hello Fanatec team, I hope you can help me. I've been waiting for 2 weeks for a confirmation of my cancellation of the purchased Wheelbase DD1 from 05.05.20. For technical reasons this was sent back to you on May 15th, 20. The problem with the base is a constant vibration on the steering wheel, which I disagree with. I already had several opinions on this and as everyone said it was not normal. I do not want to have this wheelbase back and have therefore initiated a revocation to you. Since then, I've been waiting for an answer and a related credit. I already have several articles from your company and so far I am very satisfied. In order to clarify the whole thing as quickly as possible, I simply wanted to order the DD2 from your credit. Unfortunately I can not reach you by phone as well and the email support is also very slow. I ask you now to finally send me a confirmation of the cancellation so that I can finally take part in Racing events again. I apologize for my bad English. I'm from Germany and use there translation from Google. I put the document in the attachment. This document I send to your Webshop on 15.05.20.
Comments
There was just a message from support that the refund can be initiated if I want to. The problem with the continuously vibrating steering wheel handles is said to be normal. It probably comes from the base,
Hi Michael, if they said to be normal I don't think that the DD2 wont have it.
Anyway. I think you are shorted now.
the biggest problem some people tell me that it is not normal. A few others say it is normal ... you want something reasonable with the price range. that really gives me a headache
Are you sure it can't be resolved by FFB or other setting/s, wheel or otherwise?
Have you played around with the settings? What are your settings? Which driver and firmwares are you using? On which game does it happen?
Yes, I have. The problem is not only in games. I just have to turn the DD on and the steering wheel had low vibrations. I tried several drivers. also various motor drivers including new calibration.
As also the support told you, its normal for an outrunner motor. What you feel are the magnets (or/and the Anti-Cogging-Alghorithm). Every Base has this and its more noticable in light wheels light McLaren and Formula v2 and less noticable in heavy wheels like the BMW for example. But this is nothing you will ever feel in the game, so nothing to worry about.
Thanks for Your help. I still try the new device.
The support told me, that he initiated a refund for the dd1. that was 4 days ago. The whole process now takes 3 1/2 weeks. How long does it take until I get an answer about my Money refund? I want to order my new device.
Maybe someone from the webshop Team will hear my call for help