Unacceptable Behavior of Fanatec Support
I want to share you guy how the support work in case of trouble.
I know that Fanatec are probably the best equipment out now but you have to cross your finger to not have any interaction with the support team.
I ask a question to support team because I have a doubt regarding wheelbase and pedal RJ11 connection.
After viewing the video I sent them they told me that one of the two devices was defective.
After the checking the device they understood that there was not issue and they wrongly declare my product broken. After last Saturday, when they stated that my device was OK, I still not have any communication regarding when my devices will be shipped back.
My concern are not about that support wrongly declare the product broken because error could happen.
I think that is unacceptable that for that kind of price I paid, more than, 1700 euro, that I can't use my device because support team is hiding behind delays caused by global pandemic. Use the same packing and ship back the products is matter of minutes.
You guys usually remarks that quality is what you're looking for, but support in case of needs must be on the same level if you ask that kind of price.