Delivery of the Podium Wheel Bases UPDATE2
Thomas Jackermeier
Member
To all customers waiting for the Podium Wheel Base
I can imagine how much you’re looking forward to the release of this product. We’ve been working tirelessly to optimise and improve long term reliability, implementing many changes during the development phase. Until recently, it was looking very good that we could fulfill our estimated availability date in early December, but in final testing we discovered a serious issue which affects about 0.7% of the units produced so far.
We discussed if this really justifies a delay, but I made the painful decision to stop delivery. This product must be nothing less than flawless! In electronics design there’s always a chance that something can be missed, but if we are already aware of an issue, we cannot ship the unit. Not our flagship.
The problem requires thorough analysis, and we need to determine if we can rework the electronics of the units which were already produced or need to make new electronics. It is therefore important to adjust our realistic shipping date to the end of April. If we can begin shipments earlier, then we will do so, of course.
I’m sure you are just as disappointed as we are, but we want to keep you happy, and we want you to stay with us. Of course you are free to cancel your order now, but if you are willing to wait, we are offering a special gift as a gesture of appreciation.
All customers who pre-ordered the Podium Wheel Base DD1 or DD2 up to yesterday will receive a free steering wheel. It will be the new ClubSport Steering Wheel F1 2019 which is due to be released in May next year. It is very similar to the F1 2018 version we just released, but comes in a special and exciting new colour scheme. It is also a limited edition product, with a value of 349,95 USD / Euro
Rest assured that the Podium Series Wheel Bases will be well worth the wait.
Thank you for your patience and understanding.
UPDATE
In case you have already ordered the F1 2018 steering wheel or you want a different steering wheel you can let our sales team know and we will send you a voucher for the same amount so you can use it on a different steering wheel.
UPDATE2
All Podium DD1, DD2 and racing Wheels which were supposed to be shipped on or before April 30th have left the warehouse. Thank you very much for your patience.
If you did not receive your base yet then make sure you are really on the first batch or that the product is still onthe way or in customs.
Comments
Thanks for your update. I know -also from my own experience- how hard this is also for you and your dedicated team. They worked very hard and tried to meet the expected delivery date of begin December. You always run the risk of a possible delay. Yes indeed we both would have rather seen it otherwise. Yep sh*t happens....
With that said. Hope you get these challenging technical issues under control soon and I am looking forward to April-May.
Of course I am staying with you and also the F1 2019 wheel is also very welcome. Appreciated!
Meanwhile keep the faith and I try to win something via the Advent Calendar this month.
Thank you for the honesty, information & the free gift Thomas! I would rather wait on a solid product than be upset living with a unit that may or may not fail!
Any chance of all pre orders automatically getting a 5 year warranty in place of the standard warranty?
Also with the deliver delay now in effect, when will we see the PS4 version available for pre order?
You could allow us change the wheel or give us credit to spend in another item.
Same story here, but can we still cancel the order (f1 wheel) if it is processed and payment is verified. According to their FAQ, we can't!