Ok now I’m angry after a week of the ups website saying my shipment will be delivered on the 21st (tomorrow) I have now discovered after a very heated 22 minute phone call that my shipment hasn’t even left Germany yet what the actual fuck. I am absolutely livid right now, I have been waiting since bf the 27th not a single update no email nothing. I expected so much more being gran turismo official partner, this is unacceptable business practice.
I hope Fanatec comes to London soon for an EXPO... it will be my pleasure to meet Thomas Jackermeier and punch him in the nose. Will give him a UK welcome, the prick!
Greetings. I placed the order for the Formula V2.5 X on November 25, since then no communication other than fanatec's automatic responses. I have canceled with the link provided by fanatec and claimed to paypal. I don't even want the 25% discount they offer me. I have gone to the competition and bought the Moza R9 with two steering wheels. I don't trust fanatec at all and I don't want to know anything more about this matter. When I get my money back, Fanatec is over for me. I hope you manage to solve it soon.
Andrew, I have an order in since 22 Nov, this included a CSL DD 5nm, part of a bundle. In 'My Account' I note on the 'Order' a serial number for all items except the CSL DD 5nm. I'm assuming that this means it is not in stock. The order has a Tracking Number, however UPS haven't received the goods. No contact from Fanatec, except on the 23rd of Nov to state that delivery would be 5 days. 20th Dec is day 19.
Cancelled on Sunday, refunded yesterday. Bye-bye Fanatec. Shove your 25% discount where the sun does not shine, don't need it. Welcome Moza, i'll be playing on Christmas on the new setup...
Considering that there are more than 1.000 comments already and the company is still not posting an official communication via the blog, is a complete shame.
@FANATEC give us an official info how you are proceeding with the refunds!!!!
I have written to Santa and asked him to swing by the Fanatec warehouse and swipe all the items I ordered (and paid for) weeks ago, and on Christmas Eve put them around my decorative sim racing rig that is devoid of equipment (or steal from the place in China where they are made .. he'll be passing by that way).
Go check crp vs cs v3 pedals, 2.5x vs fsr wheels and cs dd vs R16 and try and find if fanatec is better in any way. The only better thing was the BF discount which was a scam and made me loose the relevant Moza discount...
If by any chance there is an Italian (I live in Brescia) who purchased the 2.5 steering wheel + shifter during Black Friday and does not want to wait until April, I am available to cover all expenses, including shipping, so that I can receive the products myself. Thank you
Just paid mine - £167. This was the taxes, customs fees, plus a broker fee (UPS charge of £12).
For info - I had no emails or notifications from either Fanatec or UPS. I only realised it had updated to request the fees as I manually track it on the UPS site with the Fanatec tracking number.
Looking at the log on the UPS site, it now appears to be on its way with an est delivery date of 27/12/23. Order was placed 6/12/23. Fingers crossed it all gets here in one piece.
Good luck to those still waiting, especially those who ordered back in November who have waited the longest. I hope you all get your gear ASAP.
its not only a brand but also price, fanatec could be cheaper choice compared moza, also fanatec have something what moza not have and that is a console support
Comments
Over £160
Bloody hell!!!
When did you order and when is your delivery date?
27th last day of bf, tomorrow apparently
Did you get a email from UPS for the fees to be pad?
ITs very expensive fees, at least you have a delivery date.
No, I’ve had no emails from them or fanatec, notification popped up on the tracking page
oh wow... ok... thanks for the details.
Did you receive a mail or something about cancellation ?
hello did anyone receive the 25%
Day 41 and still no CSL DD 5nm Ready to Race Bundle
Ok now I’m angry after a week of the ups website saying my shipment will be delivered on the 21st (tomorrow) I have now discovered after a very heated 22 minute phone call that my shipment hasn’t even left Germany yet what the actual fuck. I am absolutely livid right now, I have been waiting since bf the 27th not a single update no email nothing. I expected so much more being gran turismo official partner, this is unacceptable business practice.
I hope Fanatec comes to London soon for an EXPO... it will be my pleasure to meet Thomas Jackermeier and punch him in the nose. Will give him a UK welcome, the prick!
About 20% of order value plus a small fee for UPS
Greetings. I placed the order for the Formula V2.5 X on November 25, since then no communication other than fanatec's automatic responses. I have canceled with the link provided by fanatec and claimed to paypal. I don't even want the 25% discount they offer me. I have gone to the competition and bought the Moza R9 with two steering wheels. I don't trust fanatec at all and I don't want to know anything more about this matter. When I get my money back, Fanatec is over for me. I hope you manage to solve it soon.
I paid 59 pounds vat and customs charge in 1 item that cost 161 pounds
Andrew, I have an order in since 22 Nov, this included a CSL DD 5nm, part of a bundle. In 'My Account' I note on the 'Order' a serial number for all items except the CSL DD 5nm. I'm assuming that this means it is not in stock. The order has a Tracking Number, however UPS haven't received the goods. No contact from Fanatec, except on the 23rd of Nov to state that delivery would be 5 days. 20th Dec is day 19.
Cancelled on Sunday, refunded yesterday. Bye-bye Fanatec. Shove your 25% discount where the sun does not shine, don't need it. Welcome Moza, i'll be playing on Christmas on the new setup...
Moza isn’t as good as fanatec though.
Just transferred. Without mail. It was a VISA operation.
Any brand that is physically in your possession is better than one that you wished you had, but don't
Concordo al 100%
Cancelled order on Saturday, still no refund or communications. I'll wait some other days, then I'll open a claim through PayPal.
Totally agree. Also I would know why Fanatec is better than Moza, and how much is this difference. lol
Nowadays all brands have a really good products.
Considering that there are more than 1.000 comments already and the company is still not posting an official communication via the blog, is a complete shame.
@FANATEC give us an official info how you are proceeding with the refunds!!!!
I have written to Santa and asked him to swing by the Fanatec warehouse and swipe all the items I ordered (and paid for) weeks ago, and on Christmas Eve put them around my decorative sim racing rig that is devoid of equipment (or steal from the place in China where they are made .. he'll be passing by that way).
They can't even manage the cancellation in a timely manner. I'm curious to see if the money will be returned this year.
Go check crp vs cs v3 pedals, 2.5x vs fsr wheels and cs dd vs R16 and try and find if fanatec is better in any way. The only better thing was the BF discount which was a scam and made me loose the relevant Moza discount...
If by any chance there is an Italian (I live in Brescia) who purchased the 2.5 steering wheel + shifter during Black Friday and does not want to wait until April, I am available to cover all expenses, including shipping, so that I can receive the products myself. Thank you
Just paid mine - £167. This was the taxes, customs fees, plus a broker fee (UPS charge of £12).
For info - I had no emails or notifications from either Fanatec or UPS. I only realised it had updated to request the fees as I manually track it on the UPS site with the Fanatec tracking number.
Looking at the log on the UPS site, it now appears to be on its way with an est delivery date of 27/12/23. Order was placed 6/12/23. Fingers crossed it all gets here in one piece.
Good luck to those still waiting, especially those who ordered back in November who have waited the longest. I hope you all get your gear ASAP.
Sorry about that, I should have said you get it if you register with UPS in advance!
Glad you have some progress!
In the latest development for me, theQR2 wheel side included with the DD2 has a serial number! The DD2 does not.
It also has been given a tracking number to which UPS says "No Information Found for this Package"
Progress i guess? ¯\_(ツ)_/¯
I'm so close to pulling the trigger on an Asetek Forte......
its not only a brand but also price, fanatec could be cheaper choice compared moza, also fanatec have something what moza not have and that is a console support