Still waiting for my 24 november order with the V2.5x Wheel. Friday last week ordered a QR2 base and wheel side (pre order for 14 february) and I will receive today the QR2 package, 2 weeks earlier as expected.
Just received a mail. Estimated delivery will be 21 march. My order was canceled and they made a new order so I don't know if my spot on the waiting list is still the same.
First order is from 24 november. My order was canceled 17 january and the new order is from 19 january. The mail of 15 december I received as well. The mail today is just an update from there webshop custo
Please give me an order status regarding Black Friday Order 1832579 it was a formula 2.5x.
I have confirmed via a form that I wanted to keep the order and wait, but since then no information.
We do need to have a visibility regarding the delivery date, even though it is an estimated one. It is a lot of money, and you do need to look after your customers !
On November 23 place an order with the following objects:
Set of button covers and stickers.
Porsche 911 GT3 Cup Leather Podium Wheel.
Advanced Padel Podium Module.
ClubSport Universal Hub V2 for Xbox.
wheel side QR1.
I don't understand why after waiting more than 60 days I don't receive the items at my house.When all the items on the list are in stock and the email verification on the day of purchase is made, you would receive them in 4-7 days.I am not getting any clear answers through customer service emails, support through platforms like Instagram and Facebook.This order should have been a gift for Christmas and I am not getting a single clear explanation to tell me what is wrong with my order!!!!
Supposedly someone admitted on reddit that they way oversold items and no date yet for shipments. Waiting to see if they offer another update. Definitely frustrating
My saga is coming closer to finishing. My BF order 23-Nov (Aus) has 5/7 items being delivered today, with the other 2 sometime next week. I'm amazed how all 7 items were dispatched at the same time, took 5 different routes towards my house and ended up spread across 2 Aus Post depots 😂 (yes I know this isn't a Fanatec issue).
Also received an email response from my contact form on Jan 2nd letting me know all my items had been shipped. I replied sympathizing with the poor customer facing staff and gave some feedback regarding upper management and they're resourcing/systems for dealing with customers.
Anyway hopefully have my gear soon and then I won't be buying Fanatec ever again.
Has anyone on here had success canceling their blackfriday order recently?
How long did it take to get a response and your refund?
Anyone do a credit card charge back and how long did that take?
Tired of waiting for my stuff and ready to just order from another company. Filled out cancel form earlier today and want to place a new order but don't want to pay then have fanatec decide to finally send my stuff and have twice the money invested in sim equipment.
Hi mate. I tried to cancel by email, no response unfortunately. Wrote to my bank with the invoice and transfer number and got the money in about 2 or 3 working days. I also used credit card. They said the dispute was not finished and they'll charge me again if it doesn't in my favor. Can't see that happening though.
I'm really disappointed with this company. I ended up sending three emails and they didn‘t respond to my question about a refund. There is no button to cancel the order in the system on their website. I didn’t receive the goods. They responded to me that the goods were not shipped, but the system order was completed and then the changes could not be processed. I can‘t cancel the order at all. what can I do?
You can't cancel on the site because due to some error you order got warehouse processed, but there were no products.
But it is literally written in the last e-mail that if you want to cancel your order you need to reply back. Otherwise you have to wait until the end of March when there will be stock of the 2.5X
Update @james??? We get left completely in the dark for over 2 months with just some bland automatic responses that everyone gets and the same excuses but no frequent updates on here like was promised!!
Guys, there's a hope. Someone yesterday on of the Polish simracing group posted picture of his fanatec order that arrived. It contained V2.5X. Order was placed at BF around 5pm CET. There's a hope guys...
Comments
+1
Still waiting for my 24 november order with the V2.5x Wheel. Friday last week ordered a QR2 base and wheel side (pre order for 14 february) and I will receive today the QR2 package, 2 weeks earlier as expected.
Date: 24 Nov 2023 15:33:00
Order number: 1832310
Please some information about the status of my order.
Update........update .. . ..update......updated
Your order didn't get cancelled and recreated? Was I the only one? (I can't imagine that is the case). Original order date was 21st November.
My re-created order has sat in the usual 'Handover to warehouse' state for nearly 2 weeks now.
My order was cancelled as well (17 january) and recreated at friday 19 january and now on process because of the 2.5x wheel
Date: 12 dic 2023 22:07:00
Order number: 1873130
I'm still waiting for any information about the order. How can I cancel the order?
$90.00 later just to get UPS Ground 4 packages GA to CA!
I should not have to pay this
cmon guys give an update pls
Just received a mail. Estimated delivery will be 21 march. My order was canceled and they made a new order so I don't know if my spot on the waiting list is still the same.
when did you order and when did they make your new order?
i received that mail on the 15th of december so that is no new news...
First order is from 24 november. My order was canceled 17 january and the new order is from 19 january. The mail of 15 december I received as well. The mail today is just an update from there webshop custo
Hello,
Please give me an order status regarding Black Friday Order 1832579 it was a formula 2.5x.
I have confirmed via a form that I wanted to keep the order and wait, but since then no information.
We do need to have a visibility regarding the delivery date, even though it is an estimated one. It is a lot of money, and you do need to look after your customers !
Thanks
On November 23 place an order with the following objects:
Set of button covers and stickers.
Porsche 911 GT3 Cup Leather Podium Wheel.
Advanced Padel Podium Module.
ClubSport Universal Hub V2 for Xbox.
wheel side QR1.
I don't understand why after waiting more than 60 days I don't receive the items at my house.When all the items on the list are in stock and the email verification on the day of purchase is made, you would receive them in 4-7 days.I am not getting any clear answers through customer service emails, support through platforms like Instagram and Facebook.This order should have been a gift for Christmas and I am not getting a single clear explanation to tell me what is wrong with my order!!!!
What happened to the regular updates you said you were going to do...?
@james
can we maybe get an weekly update?
we all are waiting patiently, but i think its fair to give us an weekly update. even if there is no big changes, but just give us some info
its not that hard to type some info for all the customers that are waiting
Supposedly someone admitted on reddit that they way oversold items and no date yet for shipments. Waiting to see if they offer another update. Definitely frustrating
yeah, i know they way oversold it but atleast give an update.
the crazy part is that i ordered way earlier than a friend of mine, and he already got it like a month and a half
My saga is coming closer to finishing. My BF order 23-Nov (Aus) has 5/7 items being delivered today, with the other 2 sometime next week. I'm amazed how all 7 items were dispatched at the same time, took 5 different routes towards my house and ended up spread across 2 Aus Post depots 😂 (yes I know this isn't a Fanatec issue).
Also received an email response from my contact form on Jan 2nd letting me know all my items had been shipped. I replied sympathizing with the poor customer facing staff and gave some feedback regarding upper management and they're resourcing/systems for dealing with customers.
Anyway hopefully have my gear soon and then I won't be buying Fanatec ever again.
Has anyone on here had success canceling their blackfriday order recently?
How long did it take to get a response and your refund?
Anyone do a credit card charge back and how long did that take?
Tired of waiting for my stuff and ready to just order from another company. Filled out cancel form earlier today and want to place a new order but don't want to pay then have fanatec decide to finally send my stuff and have twice the money invested in sim equipment.
Hi mate. I tried to cancel by email, no response unfortunately. Wrote to my bank with the invoice and transfer number and got the money in about 2 or 3 working days. I also used credit card. They said the dispute was not finished and they'll charge me again if it doesn't in my favor. Can't see that happening though.
I'm really disappointed with this company. I ended up sending three emails and they didn‘t respond to my question about a refund. There is no button to cancel the order in the system on their website. I didn’t receive the goods. They responded to me that the goods were not shipped, but the system order was completed and then the changes could not be processed. I can‘t cancel the order at all. what can I do?
You can't cancel on the site because due to some error you order got warehouse processed, but there were no products.
But it is literally written in the last e-mail that if you want to cancel your order you need to reply back. Otherwise you have to wait until the end of March when there will be stock of the 2.5X
i need to correct you: we hope there is stock of the 2.5X in march 😂
Update @james??? We get left completely in the dark for over 2 months with just some bland automatic responses that everyone gets and the same excuses but no frequent updates on here like was promised!!
Guys, there's a hope. Someone yesterday on of the Polish simracing group posted picture of his fanatec order that arrived. It contained V2.5X. Order was placed at BF around 5pm CET. There's a hope guys...
hope for nothing...
They must have got very lucky and won the jackpot of the Fanatec lottery
dude why so depressed xD
how can i not be depressed, if i am already waiting 2 months for my order to arrive😂
it feels the same as you are super hungry so you order food, but the time untill they arrive with your food is 1,5 hours