Good luck, i got to this stage and thats where it stayed, ups confirmed package lost, they issued refund to fanacrap and ive heard nothing from them, they now have double the money for my order and i have no products
I had the same plan, I fully understand and support taking off Christmas week but, given the circumstances, I think that New Years week is insanity (I didnt even realize people took this week off?).
They've got 7 days to give me some kind of update on my order then i'll refund or chargeback. I dont even need it shipped/arrived by then, I just want to know when I can expect to have it shipped at all.
There's a Microcenter only a couple hours from me so I'm thinking I may go over there and grab a Moza setup if this doesn't work out. It's a shame because I really like the look, price, and features of Fanatec's products but the experience as a customer is one of the worst I've had in a very long time.
Just got FedEx tracking for QR2 Pro that was placed on 11/26. Tracking not showing on Fanatecs website yet though. I think things will move along faster now that they are past the 11/24 orders.
Yeah also can confirm they are not through 11/24 orders. Ordered 11/24 in the US and still "completely shipped" since 11/30 with no updates other than the email on 12/1 to everyone that ordered and these blog posts.
As far as I know, the combination of these offers wasn't removed from the shop and it was possible until the v2.5X was sold out. Actually, similar discounts are still possible on Fanatec shop.
If you take CSL DD Racing Wheel WRC for Xbox & PC (8 Nm), which already has a promo, it is €649.90. But if you also add any pedals, you get the €150 additional discount. In case the pedals are the €80 ones (CSL Pedals), the total price will be €579.85, which is less than the initial price and you are getting an additional item.
If you take any steering wheel, for example CSL Elite Steering Wheel McLaren GT3 V2, and CSL DD (5 Nm), the total price will be €549.90. If you add any pedals, you will get the €150 discount. Again, if the pedals are the €80 CSL Pedals, the final price will be €479.85, which is less than the initial price and you get more items.
Therefore, this is how R2R offer works and it has always been like that. I don't see any difference from the scenario we had during BF. Not sure why would fanatec cancel this. The v2.5X and APM wasn't an offer/promotion, was a glitch, whereas the R2R was and still it is an active promotion.
I placed my order on Dec 1 and am still awaiting for it to be processed and shipped. Order says “completely shipped” just as explained to mean this is with the warehouse but has not shipped yet. Do you have an ETA of when you will begin processing orders from this date? I have followed all instructions thoroughly but can’t seem to get any kind of update beyond that it has not shipped yet.
I see with this update you are expecting to be caught up by end of this week; is that still the case?
My order status changed overnight from: "🟥 in progress" to: "🟦 The order is in process". I wonder if this is a shift from Germany looking at the order to handing it back to Australia, so maybe there will be further updates during the day here.
Cancelled the order Friday, Dec 8. Notified by PayPal today (Dec 13) that the order has been refunded and that the money will post to my credit card by Dec 15. Fanatec have also updated the order status from 'In Progress' to 'Cancelled'. In Progress is the quite the misnomer, it really means your order is barreling into the abyss and your shipment will never see the light of day.
Comments
Any news? I don‘t think they will reply. That would mean, they‘re officially commenting. That will Never happen.
Now it‘s up to you Fanatec bosses to show your real face.
Let the angry mob know how you avoid more damage to your reputation…
Good luck, i got to this stage and thats where it stayed, ups confirmed package lost, they issued refund to fanacrap and ive heard nothing from them, they now have double the money for my order and i have no products
this is a good info for @Philipp Haupold
I had the same plan, I fully understand and support taking off Christmas week but, given the circumstances, I think that New Years week is insanity (I didnt even realize people took this week off?).
They've got 7 days to give me some kind of update on my order then i'll refund or chargeback. I dont even need it shipped/arrived by then, I just want to know when I can expect to have it shipped at all.
There's a Microcenter only a couple hours from me so I'm thinking I may go over there and grab a Moza setup if this doesn't work out. It's a shame because I really like the look, price, and features of Fanatec's products but the experience as a customer is one of the worst I've had in a very long time.
Lot of us will have a sad Christmas. Feel sorry for kids or teens. who wish they got a racing setup under the Christmas tree
Just got FedEx tracking for QR2 Pro that was placed on 11/26. Tracking not showing on Fanatecs website yet though. I think things will move along faster now that they are past the 11/24 orders.
They aren't past the 11/24 orders though. Mine hasn't moved from its completely shipped status (no apm glitch) in almost 3 weeks.
To those who ordered just the V3 pedals with damper and break kit the day of release my order left Fanatec yesterday afternoon Tuesday 12 December.
I'm happy I can finally track my package and hopefully get here before Christmas.(Canada)
Fanatec your company needs to do better. Just be honest with your customers. People are more understanding that way.
I'm not sure if it was a result of the messages I sent to the CEO, CFO etc, but my shipment is now on the way according to UPS, apparently!
Nope i dont think so .the Email is much longer
Please let me know what you find out
yes, it certainly had an effect.
that's how they closed the mouths of others so that you don't create a mess on the forum.
and now you will wait for the next 2 weeks like the others, maybe even longer.
but in silence. 😂
The thing is I would actually be 100% ok with waiting as long as I had a tracking #, but most of us don't even have that.
but my order was cancelled. I dont think i have a chance getting my items :(
don't hold your breath mine is showing the same since 22nd of November
try to negotiate with them and ask for your legal rights
Yeah also can confirm they are not through 11/24 orders. Ordered 11/24 in the US and still "completely shipped" since 11/30 with no updates other than the email on 12/1 to everyone that ordered and these blog posts.
come on people. they have to produce all that equipment we bought first. give them a couple of weeks, the factories must be busy in China. 😊
As far as I know, the combination of these offers wasn't removed from the shop and it was possible until the v2.5X was sold out. Actually, similar discounts are still possible on Fanatec shop.
Therefore, this is how R2R offer works and it has always been like that. I don't see any difference from the scenario we had during BF. Not sure why would fanatec cancel this. The v2.5X and APM wasn't an offer/promotion, was a glitch, whereas the R2R was and still it is an active promotion.
Ordered 24.11
No information yet
🤑
I think i will do the same, cancel e buy a new Moza!!!
order 1860660 a bundle id pre-order 01-12, and don recevi nothing!
I placed my order on Dec 1 and am still awaiting for it to be processed and shipped. Order says “completely shipped” just as explained to mean this is with the warehouse but has not shipped yet. Do you have an ETA of when you will begin processing orders from this date? I have followed all instructions thoroughly but can’t seem to get any kind of update beyond that it has not shipped yet.
I see with this update you are expecting to be caught up by end of this week; is that still the case?
how long time have to wait to recevi the money back?
1 week?
Thanks
Depends if you bought it with PayPal or credit card.
it will certainly take time, but you will get the money
Location: Australia
My order status changed overnight from: "🟥 in progress" to: "🟦 The order is in process". I wonder if this is a shift from Germany looking at the order to handing it back to Australia, so maybe there will be further updates during the day here.
Canceled the DD2 and got my money back within 12 hours, paid with paypal
how much time passed from when you bought to when you canceled the order?
Cancelled the order Friday, Dec 8. Notified by PayPal today (Dec 13) that the order has been refunded and that the money will post to my credit card by Dec 15. Fanatec have also updated the order status from 'In Progress' to 'Cancelled'. In Progress is the quite the misnomer, it really means your order is barreling into the abyss and your shipment will never see the light of day.