Thanks so much! The community is a great place with people like you around! I was able to get it! I am now at 219\94 and car starts out in first gear in fm6 now. Hopefully Fanatec tech is reading this as this is an issue with fw116. Thanks again for all the help! Appreciated so much.
oh ... the Xbox will not recognize either steering or pedal inputs as controller input .. so the xbox goes into screen saver mode after a bit at tracks like Indy or Daytona ovals, also if you are using Autotrans ... so you will need to engage a button like the look back feature. from time to time.
And it still is so in the NXOE Damned...I just whish M$ could patch such a simple thing as letting the wheel and other devices TRULY be seen as devices...not just the controller and Kinect!!! They can pull out a show with a helicopter, big screen etc for Halo 5...but not letting the controller shut down, or choose too, not dimming the screen etc seems to be an enormous task!!!!!
Regarding the "N" as default selection , Fanatec support got back to me about what they did to my V2 base while they had it and finally suggested it may be my PC... a bit late!! But they also say that the "N" issue resides at Turn 10, I'm not buying that at the moment since FW94 does not have that issue. Makes no sense that it is not part of the Beta firmwares, since that when the issue appears.
It's possible that the API has been updated/changed and thus forced a code change in the firmware which has "caused" the issue, but a "fix" may indeed potentially need to come from the developer to "update" their game, to work with the new updated/API/structure.
Also, don't update unless you really really need to, If it works, just set it and forget it let us lot get stressed out instead
I still run the factory firmware on my pedals (but test others) as its perfect for me right now, and my base is on FW1xx which is surprisingly great. I'm happily testing/working/playing titles on all platforms "relatively" bug free...
With that said, when I jump to alternate FW I do encounter issues, but once they are logged I move on an trust the handsome tattooed, bearded brutes in the office to fix it
Just make sure any issues are officially reported via the support, that way everyone has eyes on it, there is a log and its documented
@ Natalie, thank you, as long as you understand what I was told is possible , I'll go with that. I have stuck with FW94 all along since it works best with Forza , just wonder what I will encounter when I test drive Pcars. And support is aware of the issue for sure. Nice to see you have a bit of time for yourself.
Question: when powering on the V2/XBOX ... how important is it that it cycles thru the LED from 94 to --- ? My wheel will occasionally only cycle to 94 or blank LED at power up.
@ Antoine, yes, the LED on the wheel ... on power up it normally cycles thru the firmware to blank to - - - then back to blank .. mine does not always reach the - - -, at times 94 will remain on the LED. Not sure it matters , but I always power the wheel off on until I get the normal sequence. I was wondering if one of the Fanatec emps had any feedback or if others had the same experience.
@Joe. 116, ---,blank.Every time. Just tried it about 10 times. Waited a few seconds from power down to power up.Then 15 seconds, then 30 seconds. Worked okay each time.
Not here to tap you on the fingers Joe, but the display, used to see the wheel tuning set up, fw version etc. Is a LCD. And LED's are the rev lights on the, for example, Porsche or BMW rim. It's just a bit confusing to read the post when you use LED in stead of LCD
Not here to tap you on the fingers Joe, but the display, used to see the wheel tuning set up, fw version etc. Is a LCD. And LED's are the rev lights on the, for example, Porsche or BMW rim. It's just a bit confusing to read the post when you use LED in stead of LCD
LED = Light Emitting Diode LCD = Liquid Crystal Display
The display on Fanatec wheels is made of elements that emit light, so LEDs
Anyway, if the LED display hangs on the FW number, I don't think it's right. I seem to remember having had something similar a few times, which resulted in the wheel not getting connected to my PC. This happened IIRC when I started the wheel before booting up my PC. A wheel restart solved it every time.
Thanks for the feedback Remco, I had a feeling that it may indicate that the wheel had not booted [if that is the proper term?] correctly , and would result in less than 100% performance . I asked yesterday because it took 5 or six restarts to fully cycle the wheel. Other than this non-issue the wheel is excellent.
This happened IIRC when I started the wheel before booting up my PC.
Is there a correct boot up sequence with the Xbox One, like there was with the older wheels on the Xbox 360 ?
I found the is a sequence! Not sure whether there's quicker ways but this definitely works. I first turn on & log in using my controller just cause it's bit easier to navigate. I normally log into forza then turn my controller off. I turn on my wheel base with no rim attached & making sure the USB plug is not plugged in. It goes to PCs mode. I attach the Xbox one wheel & hub & the wheel turns to Xbox mode. I then plug in the USB to LHS plug on Xbox one. I'm ready to go! The Xbox will ask you to confirm that it is you & away you go! Hope that helps & if there's a quicker way let me know
With everything connected to your base: pedals, hub/rim, and with the base connected to the USB port on the Xbone, turn on your base.
The wheel will start in default Xbox mode (green) and the Xbox should start up, too. If not, turn it on.
The Xbox Live welcome screen should recognize you and welcome you. You will get a message saying "controller not connected"- press the "A" button. You will be asked again to confirm who you are, which avatar you want to log into the game with. Press "A" again.
That's it, you are in and can navigate with the menus with the wheel buttons. If you prefer to us the hand controller to navigate, press the Xbox button on the controller to log in again.
I ordered my ClubSport Wheel Base V2 along with the Forza wheel and Xbox One hub on 10/21/15. I paid for two day shipping and received my shipment on 10/26/15.
I spent some time on the forum so I had some insight as to the proper procedure as it related to updating the firmware and drivers. I was up and running in no time and I was immediately impressed by the quality and the feel of the product.
After about thirty minutes, the right side paddle shifter quit working. I go online and follow the procedure for submitting a ticket. I get no response, so the next morning I call the technical support line, which is only available two hours a day, and i speak to someone who says they will send me a new shifter module and explains that it should be a five minute fix. I explain that I had the product for all of thirty minutes when the shifter quit working and that I'd appreciate if they could overnight the part. He said he would see what he could do. That was on a Tuesday - on Friday I received the replacement module with no instructions. I'm a little disappointed that I just spent $1,000 on a wheel and I'm already doing repairs, but once I get the new shifter module installed all is forgiven as I watch my lap times go down. I played Forza 6 Friday Night and Saturday morning and I'm having a blast.
After my children go to bed on Saturday night, I go to play Forza. I power up the wheel, it goes through its normal sequence, but for some reason it won't connect to my Xbox1. I try connecting it to my lap top - I get the following message, "USB device not recognized - the last usb device you connected to this computer malfunctioned, and Windows does not recognize it." So now I submit another ticket to Fanatec. Again, no response to my ticket other than the automated response. Now I know Fanatec only offers technical support M-F, so I call the technical support number on Monday and speak to someone who asks me to make videos of the problem and resubmit my ticket. OK, I know I should have done this the first time, so I take videos when I get home from work on Monday and eagerly await a response. Tuesday morning rolls around and no response from Fanatec. So again I call Fanatec because I’m not interested in a further delay. When speaking to Johannes, his computer goes down and he tells me he will respond via email as soon as he reboots his computer. He sends me the following response:
Hi Trevor,
I apologise for my system crash earlier.
The issue can be resolved by replacing the main-pcba, which would be quite easy (see manual attached).
If you want, we can send you a new pcb. Please let me know, if we shall send the the part
Best regards / Freundliche Grüße
Johannes Limoli-Kirsch
(Fanatec Support Team)
Well, not exactly the response I was expecting, but in any event I respond with the following:
Johannes,
I'm happy to do the repair myself, but I have a couple of questions/comments.
1) If I screw up the repair - now what? Am I now responsible for damaging the wheelbase? Will my warranty be voided because I'm responsible for the damage?
2) I've been incredibly patient with this entire situation. I've had to follow up to find out what the resolution is with Fanatec both times I've had issues. I remind you that I had two major issues in less than a week’s time of owning your product. First the right paddle shifter failed, which I replaced myself. And now the main pcba board failed. From a customer service point of view this is a disaster for a premium product. I would expect Fanatec to be doing everything possible to fix this situation. If I bought a new BMW and five days later it just stopped working, I'd expect BMW to have a working vehicle to me the same day.
The best resolution for me would be for Fanatec to overnight me a new wheelbase with a shipping label to return the defective one. I think it's the least Fanatec could do considering the short period of time I've owned the product.
If the best possible outcome is for you to ship me another part for me to service your product once again, then I guess that's what we'll have to do, but I'm not happy and I would appreciate that you pass my comments along to management.
Please let me know how you are going to proceed and let me know when I will receive either the replacement part or the replacement wheelbase.
Sincerely,
Trevor
Well, no one has come back to me on my response nor has anyone addressed my follow-up emails for a response. When the product works it’s brilliant, but my experience thus far has been less than what I would expect from a premium company like Fanatec.
Comments
from there t should be on auto pilot ... and restart in Pc mode {red}
you can try installing the hub and pedals now and calibrate the wheel center...
once you put the Xhub on it will be default Xbox mode so you need to put it in PC mode by pressing X+Y at the same time
now you should be able to see the hub and pedal in the test window
They can pull out a show with a helicopter, big screen etc for Halo 5...but not letting the controller shut down, or choose too, not dimming the screen etc seems to be an enormous task!!!!!
Regarding the "N" as default selection , Fanatec support got back to me about what they did to my V2 base while they had it and finally suggested it may be my PC... a bit late!! But they also say that the "N" issue resides at Turn 10, I'm not buying that at the moment since FW94 does not have that issue. Makes no sense that it is not part of the Beta firmwares, since that when the issue appears.
Remco, Chris ????
Also, don't update unless you really really need to, If it works, just set it and forget it
I still run the factory firmware on my pedals (but test others) as its perfect for me right now, and my base is on FW1xx which is surprisingly great. I'm happily testing/working/playing titles on all platforms "relatively" bug free...
With that said, when I jump to alternate FW I do encounter issues, but once they are logged I move on an trust the handsome tattooed, bearded brutes in the office to fix it
Just make sure any issues are officially reported via the support, that way everyone has eyes on it, there is a log and its documented
@ Natalie, thank you, as long as you understand what I was told is possible , I'll go with that. I have stuck with FW94 all along since it works best with Forza , just wonder what I will encounter when I test drive Pcars. And support is aware of the issue for sure. Nice to see you have a bit of time for yourself.
Has anyone counted the number of times you press the "A" in Forza 6 ??? Get the replacement Button boxes ready!!
Tip: when playing Forza 6... use the X1controller before and after races , and in the other menus. Should reduce the wear of the A & B buttons.
LCD = Liquid Crystal Display
The display on Fanatec wheels is made of elements that emit light, so LEDs
Anyway, if the LED display hangs on the FW number, I don't think it's right. I seem to remember having had something similar a few times, which resulted in the wheel not getting connected to my PC. This happened IIRC when I started the wheel before booting up my PC. A wheel restart solved it every time.
Thanks for the feedback Remco, I had a feeling that it may indicate that the wheel had not booted [if that is the proper term?] correctly , and would result in less than 100% performance . I asked yesterday because it took 5 or six restarts to fully cycle the wheel. Other than this non-issue the wheel is excellent.
I found the is a sequence! Not sure whether there's quicker ways but this definitely works.
I first turn on & log in using my controller just cause it's bit easier to navigate. I normally log into forza then turn my controller off. I turn on my wheel base with no rim attached & making sure the USB plug is not plugged in. It goes to PCs mode. I attach the Xbox one wheel & hub & the wheel turns to Xbox mode. I then plug in the USB to LHS plug on Xbox one. I'm ready to go! The Xbox will ask you to confirm that it is you & away you go!
Hope that helps & if there's a quicker way let me know
My Fanatec experience so far.
I ordered my ClubSport Wheel Base V2 along with the Forza
wheel and Xbox One hub on 10/21/15. I
paid for two day shipping and received my shipment on 10/26/15.
I spent some time on the forum so I had some insight as to
the proper procedure as it related to updating the firmware and drivers. I was up and running in no time and I was
immediately impressed by the quality and the feel of the product.
After about thirty minutes, the right side paddle shifter
quit working. I go online and follow the
procedure for submitting a ticket. I get
no response, so the next morning I call the technical support line, which is
only available two hours a day, and i speak to someone who says they will send
me a new shifter module and explains that it should be a five minute fix. I explain that I had the product for all of
thirty minutes when the shifter quit working and that I'd appreciate if they
could overnight the part. He said he
would see what he could do. That was on
a Tuesday - on Friday I received the replacement module with no
instructions. I'm a little disappointed that
I just spent $1,000 on a wheel and I'm already doing repairs, but once I get
the new shifter module installed all is forgiven as I watch my lap times go
down. I played Forza 6 Friday Night and
Saturday morning and I'm having a blast.
After my children go to bed on Saturday night, I go to play
Forza. I power up the wheel, it goes
through its normal sequence, but for some reason it won't connect to my
Xbox1. I try connecting it to my lap top
- I get the following message, "USB device not recognized - the last usb
device you connected to this computer malfunctioned, and Windows does not
recognize it." So now I submit
another ticket to Fanatec. Again, no
response to my ticket other than the automated response. Now I know Fanatec only offers technical
support M-F, so I call the technical support number on Monday and speak to
someone who asks me to make videos of the problem and resubmit my ticket. OK, I know I should have done this the first
time, so I take videos when I get home from work on Monday and eagerly await a
response. Tuesday morning rolls around
and no response from Fanatec. So again I
call Fanatec because I’m not interested in a further delay. When speaking to Johannes, his computer goes
down and he tells me he will respond via email as soon as he reboots his
computer. He sends me the following
response:
Hi Trevor,
I apologise for my
system crash earlier.
The issue can be
resolved by replacing the main-pcba, which would be quite easy (see manual
attached).
If you want, we can
send you a new pcb. Please let me know, if we shall send the the part
Best regards /
Freundliche Grüße
Johannes
Limoli-Kirsch
(Fanatec Support Team)
Well, not exactly the response I was expecting, but in any
event I respond with the following:
Johannes,
I'm happy to do the repair myself, but I have a couple of
questions/comments.
1) If I screw up the repair - now what? Am I now
responsible for damaging the wheelbase? Will my warranty be voided
because I'm responsible for the damage?
2) I've been incredibly patient with this entire situation.
I've had to follow up to find out what the resolution is with Fanatec both
times I've had issues. I remind you that I had two major issues in less than a
week’s time of owning your product. First the right paddle shifter failed,
which I replaced myself. And now the main pcba board failed. From a customer
service point of view this is a disaster for a premium product. I would expect
Fanatec to be doing everything possible to fix this situation. If I
bought a new BMW and five days later it just stopped working, I'd expect BMW to
have a working vehicle to me the same day.
The best resolution for me would be for Fanatec to overnight
me a new wheelbase with a shipping label to return the defective one. I think
it's the least Fanatec could do considering the short period of time I've owned
the product.
If the best possible outcome is for you to ship me another
part for me to service your product once again, then I guess that's what we'll
have to do, but I'm not happy and I would appreciate that you pass my comments
along to management.
Please let me know how you are going to proceed and let me
know when I will receive either the replacement part or the replacement
wheelbase.
Sincerely,
Trevor
Well, no one has come back to me on my response nor has
anyone addressed my follow-up emails for a response. When the product works it’s brilliant, but my
experience thus far has been less than what I would expect from a premium
company like Fanatec.