No electronics company in the world sends you a new item immediately. If I were you I'd be glad to be able to do the repairs for myself. If you have to send it in for repair it'll be at least 10 days out.And no I don't justify you've had so much broken parts to begin with !
please be so kind to sendback to our address the defect CSW B V2 for repair.
Please use the originalpackaging for the return shipment to avoid damages. Ship it with the cheapestmethod (don´t use “signature upon delivery”).
We will refund you theshipping cost in any regular warranty case. Therefore please send us theshipping receipt by e-mail.
Shipments without freightprepaid will not be accepted.
Please update your currentaddress information if you have moved.
Please mention the RM---------- on the address sticker. Please be sure that you mention on the package the RMNumber. If not we cannot make the repair immediately.
Here is the address:
Fanatec Service Center
When we received the returnshipment our technical support will repair the good asap and send it back toyou.
Mitfreundlichen Grüßen / Best regards,
In my business, if something goes wrong, I try to do everything I can to correct the problem and restore confidence as soon as possible. I believe Fanatec and I do not have the same appreciation for our clients.
The bottom line is that Fanatec has had my money since October 21, 2015. I've had a working product for about 1.5 days since that time. It appears that I will not have a working product for at least two more weeks and Fanatec doesn't care one bit.
Hey Sh## happens I've had problems with my Gt2 wheel in the past & actually I thought fanatec did as best they could to sort it out. You have to understand that this is cutting edge hardware working with software that change's constantly so there will be problematic from time to time but when everything is working properly you feel like a god. Nothing wrong with that feeling!