I received my order 1809624 placed on 21 November.. on day 12 of January. There was missing parts in the order, one of the boxes was not well packaged and damaged.. I make to take note and picture to the guy of UPS.
I sent an email to Fanatec, no answer.. i sent again.. no answer, almost a month has passed and no one is answering support email.
We can understand about the BF .. but not now.
I've sent a contact form today in the website, What is happening with Fanatec? There is null after sales service.
Happy to see that some of us will have their wheel before end of march.
I understand that you don't want to communicate on the total number of v2.5 sent vs purchased, so the only important question is (I think) "are you still confident on sending all the command before the deadline" ?
fanatec, would you like to ask if my Black Friday items have been delivered to the Milky Way？？ The order was placed on November 22, 2023 and handed over to the warehouse on January 19, 2024. When will the logistics and delivery be created? 1811898
So that people can be calmer, I have a serial number on my 2.5x and my order was 1833xxx. I still have a of things to assign, but so that people can know what number they are, I hope you will excuse my bad level. of English and may the information help you
couple
They are available from November 23 when I made the purchase, all items are currently in stock and after many attempts to contact customer service I still don't know where my items are.... what can I do?
Can you please tell me when my Black Friday order will ship? My order still says "The order is in process" and Is about to be 3 months. What's worst is that I cant even get a response from support through email, phone or chat. I know at this point is like seeing Jesus but can someone please let me know when my order will ship?
My black friday order still hasn't arrived and they don't answer anything. I don't understand why they can't ship an order without a 2.5x wheel. And the wheel as an after-delivery. They stole my money.
Today UPS called and delivered the Black Friday order. It only took three months 😀
I have placed an order on November 25th and still did not receive my order. I have send several messages over the last few moths to Fanatec customer service but I have receive a single reply. Anyone at the same boat? Can somebody from Fanatec give me and update here???
I ordered a big bundle package at Black Friday happening in Nov-23 (Podium DD1, Wheel, Paddles, Shifter, Handbrake,...) and still hoping of an happy end to get this.
I´ll not blame Fanatec about problematic situations they have but seeing how they handling such issues is horrible for a customer like me.
I was expecting to get a weekly short message about the shipment situation (or minimum after one month) but nothing. I tried to address my little request of updated information to Fanatec sales support and I got back an automatic mail response with advice of Fanatec homepage. No possibilities to get in touch with Fanatec.
Again, nothing to blaime about problematic situation but just keeping people like me into the loop should be able to do.
I contacted them by facebook (last post) and they replied my “new order” (original was canceled by accident) was stuck due technical problems. They changed the shipping method and i’ll receiving my shipping info soon (this was last friday by the end of the day). Nothing changed yet and my order is still in process because of the weekend I guess. I’ll hope they will send my equipement the next working day.
This has not improved. Why don, t you have any contact support e-mail or Phone nr?? I am start to get pissed on this. When can i get my orders? Before this summer?
Still waiting, Order is in process, yet the U.S. website says everything I ordered is in stock.. Order 1826449, this is just getting ridiculous. You have had my money for 3 months, I would like my gear..
Comments
I received my order 1809624 placed on 21 November.. on day 12 of January. There was missing parts in the order, one of the boxes was not well packaged and damaged.. I make to take note and picture to the guy of UPS.
I sent an email to Fanatec, no answer.. i sent again.. no answer, almost a month has passed and no one is answering support email.
We can understand about the BF .. but not now.
I've sent a contact form today in the website, What is happening with Fanatec? There is null after sales service.
Hey all,
just want to give some hope to people who ordered the v2.5x at Black Friday.
Today I saw that the products got a serial number and it even will be delivered today.
It seems that Fanatec got a new load of V2.5x and are sending early Black Friday orders out now.
Have a great day!
Anyway can you say which order number you are?
GZ ;) my order is 2 hours Later than yours.... we will see when i got some news for it.
Nice Yannick! I'm happy for you.
My order is 17 minutes later. My account is still unchanged. I hope for the best!
lets hope for the best
Early BF order for F1 V2.5X wheel (Nov 24th, 13:32h CET), just received an email, tracking number is on Fanatec account
1Z1YF3476851589114 i order it 24/11 2023. I missed first delivery. I Wonder when i Will get it?
Let's hope for the best!
I've got exactly the same date and time.
Can you say what order number you have?
My order number is 1827995
Mine is a bit higher.
Remember to check UPS with your order number as reference number to find the parcels.
My order nr is. 1826987
My was 1827915, only F1 2.5X
Thanks for the feedback.
Happy to see that some of us will have their wheel before end of march.
I understand that you don't want to communicate on the total number of v2.5 sent vs purchased, so the only important question is (I think) "are you still confident on sending all the command before the deadline" ?
edit: wrong post, no delete button.
Hey guys
Just received an email as well. My V2.5X BF order has been dispatched and should arrive tomorrow.
I wish luck to the one who still have no news for their stuff. I hope that it will be delivered soon.
fanatec, would you like to ask if my Black Friday items have been delivered to the Milky Way？？ The order was placed on November 22, 2023 and handed over to the warehouse on January 19, 2024. When will the logistics and delivery be created? 1811898
I'm already angry waiting for these 5 articles:
Button Caps and Sticker Set.
Podium Wheel Rim Porsche 911 GT3 Cup Leather.
Podium Advanced Paddle Module.
ClubSport Universal Hub V2 for Xbox.
QR1 Wheel-Side.
They are available from November 23 when I made the purchase, all items are currently in stock and after many attempts to contact customer service I still don't know where my items are.... what can I do?
@james
Can you please tell me when my Black Friday order will ship? My order still says "The order is in process" and Is about to be 3 months. What's worst is that I cant even get a response from support through email, phone or chat. I know at this point is like seeing Jesus but can someone please let me know when my order will ship?
Today UPS called and delivered the Black Friday order. It only took three months 😀
I have placed an order on November 25th and still did not receive my order. I have send several messages over the last few moths to Fanatec customer service but I have receive a single reply. Anyone at the same boat? Can somebody from Fanatec give me and update here???
Fanatec - Fooling customers since 1997
sorry to tell you but you're going to have a hard time getting fanatec to send your package back and since they don't respond to the email good luck
Hi all,
My story...
I ordered a big bundle package at Black Friday happening in Nov-23 (Podium DD1, Wheel, Paddles, Shifter, Handbrake,...) and still hoping of an happy end to get this.
I´ll not blame Fanatec about problematic situations they have but seeing how they handling such issues is horrible for a customer like me.
I was expecting to get a weekly short message about the shipment situation (or minimum after one month) but nothing. I tried to address my little request of updated information to Fanatec sales support and I got back an automatic mail response with advice of Fanatec homepage. No possibilities to get in touch with Fanatec.
Again, nothing to blaime about problematic situation but just keeping people like me into the loop should be able to do.
I contacted them by facebook (last post) and they replied my “new order” (original was canceled by accident) was stuck due technical problems. They changed the shipping method and i’ll receiving my shipping info soon (this was last friday by the end of the day). Nothing changed yet and my order is still in process because of the weekend I guess. I’ll hope they will send my equipement the next working day.
What did you order?
CSL DD, CSL elite v2, v2.5x
This has not improved. Why don, t you have any contact support e-mail or Phone nr?? I am start to get pissed on this. When can i get my orders? Before this summer?
Still waiting, Order is in process, yet the U.S. website says everything I ordered is in stock.. Order 1826449, this is just getting ridiculous. You have had my money for 3 months, I would like my gear..